HOTEL POLICY

All payments must be paid 30 days before clients arrival.
Payment
* 100% Pre-payments should be made to designated bank account at least 30 ~ 65 days prior to client arrival.
* Payments should be made on confirmation, in the event of a booking made less than 30 days prior to the arrival.
* The Agent/Client shall not make any claims against discrepancies not brought to our notice within 48 hours of receiving invoice.
* ALL Bank Charges should be borne by the Travel Agent/Clients.
* Intermediary Bank Charges should be borne by the Tour operator. (When remitting payment Tour Operator's Bank should be advised to charge ALL intermediary bank charges to Tour Operator's Bank Account)
* All credit card payments must add 3.5% bank commission on top of the invoice amount.

Cancellation Policy
Season from 1st Nov to 31st May
* Cancellation made between 65 ~ 35 days prior to arrival - 50% of total stay.
* Cancellation made between 35 ~ 25 days prior to arrival- 75% of total stay.
* Cancellation made less than 25 days prior arrival, no show & early departure- 100% of total stay

Season from 1st June to 31st Oct
* Cancellation made between 40 ~ 30 days prior to arrival - 50% of total stay.
* Cancellation made less than 30 ~ 25 days prior arrival 75% of total stay
* Cancellation made less than 25 days prior arrival, no show & early departure- 100% of total stay